PRODUCT RESPONSIBILITY
BUSINESS APPROACH
Tongaat Hulett participates in a number of initiatives that promote product responsibility in agri-processing and land development. Product safety and quality assurance are embedded in the business’s core values and the company’s systems facilitate the commitment not to compromise on the safety of its products. The company is a member of the UN Global Compact.
CUSTOMER HEALTH AND SAFETY
The company complies with all relevant safety, health, environmental and quality legislation in each of the countries of operation as well as striving for implementation of industry best practice. The production facilities have been certified under the ISO 9001:2008 quality management system. In South Africa, the operation has adopted the Hazard Analysis and Critical Control Point (HACCP). Downstream products supplied to the pharmaceutical industry are required to meet the Food and Drugs Act standards.
PRODUCT AND SERVICE LABELLING
Tongaat Hulett ensures that appropriate information is provided to its customers. All products carry product labels describing information about the product, in compliance with the respective country legislation and labeling regulations. In addition to protecting Tongaat Hulett products, labeling informs consumers about the product’s nutritional composition and ingredients.
MARKETING PRODUCTS AND RESPOSIBILITY
The business seeks to grow its market share in a responsible manner and consequently the marketing of its product range is not aimed at misleading the public about any potential health or other risks related to products produced by Tongaat Hulett. The company’s objective is to grow its market share through product innovation and the production of high quality products.
